Enhancing the cybersecurity training report
Campaign summary report is a tool that provides IT admins with detailed client insights into cybersecurity training campaigns.
At OpenText, I led the enhancement project of the campaign summary report (CSR). Though kickoff was 3 months after joining OpenText, I quickly acquired the necessary knowledge and contributed meaningfully to the project’s success.
Core Skills: Cross-functional team collaboration, Project Management
Role
Interaction Design
Visual Design
Outcomes
93% user satisfaction
80% attractiveness score
85% overall performance
Team
1 Product Manager
1 User Researcher
2 Software Engineers
Duration
6 months
Problem
Challenge
Approach
Solution
Solution 1
Resolve campaign delivery errors based on type.
Enhanced single-site reports display detailed delivery error types, offering actionable insights for IT admins. A support link is also available for resolving complex issues.
Solution 2
Resend campaign emails to multiple organizations at once.
The multi-site report provides IT admins with a unified view where they can identify campaign delivery errors across organizations and resend emails to affected clients.
Solution 3
Optimized PDF reports for simplified campaign progress communication.
IT admins can now easily communicate campaign progress with their clients by generating PDF versions directly matching the digital format from single-site report.
Impact
Phase 2 exceeded our target metrics and outperformed expectations based on user feedback.
Average user satisfaction rate across multi-site, single-site and PDF campaign summary views.
Attractiveness score for the revamped UI across multi-site, single-site and PDF views.
Overall performance score in terms of effectiveness of campaign management.
Takeaways
Learning to negotiate within a cross-functional team.
From the VP of Engineering…
"I don't know who this Lina person is or what she wants to do in life, but she is one damn good product researcher."
From the VP of Cybersecurity…
"She has generated a mountain of value."
From the Director of UX…
"You managed to impress some of our most knowledgeable members of the audience."
